Tattoo Galaxy~Willow Grove Piercing & Tattoos

Donel Dunn is an amazingly talented artist and extremely dedicated and precise. He will make sure that everything is perfect! Also, tip your tattoo artists! They are providing you a service!

I have never left a negative review for a business until now. Unfortunately my experience with this tattoo/piercing studio compelled me to write my first bad review. My teenage daughter has been wanting to get her ears pierced for several years now and her father and I agreed that she could finally get them done. She found this studio on-line and asked to me to take her here based on the reviews. I called the Willow Grove location to make an appointment and the man on the phone told me that since my daughter is a minor, we would need photo ids. He asked me if my last name was the same as my daughter's. I replied yes, and he told me our passports would be sufficient. We planned our evening around having her ears done and drove an hour to the studio. My daughter was so excited to finally get her ears pierced and had prepared herself mentally for the piercing. We were greeted by a woman at the desk who asked us for our ids. I presented her with our passports. The piercer, I assumed, since he never actually introduced himself to us, approached the desk and told me that in addition to the passports he needed her birth certificate. I explained that I didn’t bring her birth certificate because his staff had not advised me to. He said the passports were not sufficient to prove her identity. I understand strict policy in this litigious society and enforcing it as a business even though it makes no sense to me: I can take my daughter to have a medical procedure without needing her birth certificate, I can take her out of the country with only her passport, yet I cannot get her ears pierced without her birth certificate? There are plenty of legitimate studios that do not require more than photo id. However, my issue is not with the policy itself but with customer service and lack of communication/inconsistency. If this policy was so paramount, then why didn’t the staff member on the phone ask me to bring her birth certificate in and saved us hours of driving and disappointment? Obviously there is inconsistency in what their staff believes to be required. This policy was also not posted in their waiting area, nor is it on their web site. I have since learned that the piercers name was Jay after scouring their web site for this policy. Jay turned us away by smugly saying that “mistakes happen” and there was a “miscommunication”. He did not apologize for it, nor did he attempt to make any concessions as to offer us an appointment the next day or a discount of some sort for the “miscommunication” on his staff’s part or his part. From a customer service stand point, they failed miserably. They didn’t care to make amends. In fact, as we walked out of the studio, Jay called after us “It’s 2019!”, which I have to assume meant that in 2019 customers shouldn’t expect consistency in policies between staff members, courteous and compassionate staff nor apologies from businesses when they have made a mistake that causes clients aggravation and disappointment. Buyer beware, they really don’t care.

I LOVE this place! Always so nice & welcoming! I got an eyebrow piercing tonight by Heather and she did a great job! Explained the process and the aftercare very thoroughly. Place and equipment is always kept super clean! Definitely would recommend!

Best tattoo experience. Artist, Mike, top notch designs. Knowledgeable of post tattoo care. And able to take your wildest design ideas and make them a reality. Great customer service. Would highly recommend getting your next tattoo here, of course by Mike

I got my nose pierced there. Staff were extremely warm and professional. Jay explained the process as he went along and educated me on maintenance. I was terrified but it was a great experience. I'll be going there to get my next tattoo. I won't go anywhere else!

Got my Septum pierced by Jay. He was amazing, put music on to keep me comfortable and overly explained(in the best way possible) what I should expect. It's been 2 weeks and it's healing perfectly. I'll be coming back for more!!

As far as tattoo artists go, Mike is top notch. He is very personable and very professional. Makes you almost forget he's stabbing you a thousand times. His line work is sharp. Black and white shading is amazing. I can not wait to get back to get my work finished. So if you're looking to get your first tattoo done or looking for a new artist. Mike is your guy. Check out his portfolio on Tattoo Galaxys website. You won't be disappointed.

I've had two tattoos done by Michael Horn (one of the best artists there) and I am more then happy with them. His sharp line work as well as magnificent use of color makes a piece very vivid. I highly recommend him for any tattoo you may want. He'll make it worth while.

JAY WAS EXCELLENT!
Thorough, hygienic, meticulous (in the kind of way you want someone to be when they’re coming at you with a needle to your face!). But above all he was KIND, PATIENT and FUN! Me and 5 girlfriends went out for what will live on as the most memorable Galentine’s Day to date. All 6 of us got a piercing - from lobes to noses to helix to tragus. Jay stayed 3 hours after his shift ended to take care of us. He didn't rush us or make us feel like an imposition. Jay was informed, funny, calm, and put everyone at ease. He obviously knows what he’s doing and was insistent we reach out if anything goes wrong in our healing process saying “help is always free”. If anyone I know is getting a piercing I would not hesitate in recommending Jay! :D

Brian just helped me out by fixing an old tattoo on my wrist. It looks so much better, and he was extremely informative, honest, and friendly. The shop is inviting and clean. I would definitely recommend Tattoo Galaxy for anyone looking for a tattoo!