Review of Icing
Icing: A One-Stop Shop for Fashion Accessories and Jewelry
If you are looking for a store that offers a wide range of fashion accessories, jewelry, and ear piercing services, Icing is the place to be. This chain retailer is known for its youth-oriented products that cater to the latest fashion trends.
Products and Services
Icing offers an array of products, including jewelry, hair accessories, bags, sunglasses, and more. They also provide ear piercing services using a gun, which is a quick and easy process. The store has a vast collection of earrings, from studs to hoops, and customers can choose from a variety of metals, including gold, silver, and titanium.
Customer Service
The staff at Icing is friendly, knowledgeable, and always ready to assist customers. They are well-trained to help customers choose the right products and provide after-sales support. The store manager, Dakota, is highly praised by customers for her exceptional customer service skills.
Store Environment
The store is well-organized, making it easy for customers to find what they are looking for. The ambiance is vibrant and youthful, and the products are displayed creatively, making them more appealing to customers.
Customer Reviews
While some customers have had negative experiences with the store, many others have praised the staff and the products. Some customers have complained about long wait times for ear piercing services, while others have praised the store manager, Dakota, for her exceptional customer service skills.
Please note that Icing requires masks to be worn inside the store, and some customers have had negative experiences with staff enforcing this policy.
Store Hours and Location
Icing is open from Monday to Saturday from 10:00 AM to 8:00 PM and closed on Sundays. The store is located at 2200 N Maple Ave, Rapid City, SD 57701, United States.
Amenities
- Wheelchair-accessible entrance
- Wheelchair-accessible parking lot
- In-store pickup
- In-store shopping
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Katrina Abernathy
Stood waiting 15 minutes for someone to get done piercing ears and then when they were done the chick that had just gotten there said she had to help a person that JUST walked in because they asked her first. I didn’t have time to wait another 30 minutes before I got mine done. Every time I go to this store for piercings I am always waiting over 15 minutes. Just do better I guess. Someone you clearly seen standing there waiting, wanted something, she failed to ask if I needed anything.
Abby Solano
Miss Dakota is one of the best employees there. She always has such a positive attitude and she’s always beyond helpful anytime anyone needs anything. Make sure you ask for Dakota for all of your needs because she is truly amazing
Brookelle Garrigan
Today, I had seen an altercation happen between a customer and the store owner. The store owner, Dakota, handled the situation VERY well!! The adult in question was screaming around the store and refusing to let the manager speak whenever she tried to calm down or explain something, Dakota followed protocol, and as far as I heard followed the rules of the store as well as ever so respectfully handling a displeased customer. Great work, I was furious at what was going on and I definitely could not have handled it like she did. Amazing manager, give that girl some recognition!
Taylor Sykes
Dakota is an amazing store manager & helped me pick out a birthday gift for my 10 year old niece.
She absolutely loves her present and I’ll definitely take her shopping here soon!
William Waggoner
We made a appointment at 1230 pm. Lady told us to come back in 45 minutes. We came back and then made us make a new appointment at 430. Dragging both my eight year olds and infant. Horrible service.
Cheyenne Brau
The store manager, Dakota, was very helpful and respectful. Definitely makes a great effort to help the customers, she runs the store beautifully
Sarah Larcher
The people at Icing's are very friendly, considerate, and knowledgeable. My piercing was even which was important to me since I had a friend who pierced her ears at Walmart and had a very uneven piercing which also got infected. Mine never became infected and I will definitely be going back to Icing's fir any future piercings.
theredcoat
I went here for my ear piercing. It was the 12th of July, 2017. I was helped by a wonderful woman called Rana and her trainee whom I've forgotten the name of and I apologise. They were wonderful, punctual (no pun intended), respectful and full of energy to assist me. They informed me of everything I needed to know and I felt extremely safe in their hands. I recommend this store to anyone who comes across the idea and dream of having their ears pierced. I was blown away by how great they were. It was like meeting old friends and telling each other of our journeys. 5 stars is not enough.
K C
Staff is extremely RUDE!!! Last two times in the store Harmony was working and both times she was extremely RUDE to us, we won’t be back!! She needs to learn people skills, especially working with the public
Lacey Spradling
Terrible service...charged way to much for ear piercings...the staff were not trained correctly on how to dress for a job. They need a uniform policy where their chests aren't hanging out. What good role models for children??